TERMS AND CONDITIONS

Top Shelf Surfaces

Last updated: December 29, 2025

1. Acceptance of Terms

By accessing this website, submitting a form, requesting a quote, communicating with us by phone or text, or hiring Top Shelf Surfaces, you agree to these Terms and Conditions. If you do not agree, do not use our website or services.

2. Services

Top Shelf Surfaces provides residential and commercial pressure washing, exterior cleaning, surface restoration, sealing, and protective coating services. All services are performed according to the scope agreed upon prior to work beginning.

3. Estimates and Pricing

• Estimates are based on customer-provided information and visual inspection when applicable

• Prices may change if conditions differ from those disclosed or visible at the time of estimate

• Any changes will be discussed and approved before additional work is performed

4. Scheduling and Property Access

• Customers must provide clear access to all service areas

• Water and electrical access must be available unless otherwise agreed

• Pets must be secured during service

• Delays due to access issues may result in rescheduling or additional fees

5. Cancellations and Rescheduling

• At least 24 hours’ notice is required for cancellations or rescheduling

• Same-day cancellations may be subject to a service fee

• Weather-related rescheduling will not incur penalties

6. Surface Conditions and Risk Acknowledgment

Pressure washing and coating involve inherent risks, especially on older, previously repaired, or weathered surfaces.

Top Shelf Surfaces is not responsible for:

• Pre-existing damage

• Loose paint, cracked concrete, failing sealants, deteriorated wood, or oxidation

• Stains or discoloration that cannot be fully removed

• Damage caused by improper prior installations or treatments

By hiring us, you acknowledge and accept these risks.

7. Satisfaction and Warranty

• Any service concerns must be reported within 48 hours of completion

• Warranties, if applicable, apply only as stated in writing on your invoice or service agreement

• Normal wear, environmental exposure, and misuse are not covered

8. Payment Terms

• Payment is due upon completion unless otherwise agreed in writing

• Late payments may result in additional fees or collection efforts

9. SMS and Electronic Communications (A2P Compliance)

By providing your phone number, you consent to receive transactional and service-related text messages from Top Shelf Surfaces, which may include:

• Appointment confirmations and reminders

• Service updates

• Estimates, invoices, and payment notifications

• Customer support communications

Message frequency varies. Message and data rates may apply.

Opt-out: You may opt out at any time by replying STOP to any message.
Help: Reply HELP or contact us directly for assistance.

Consent to receive text messages is not a condition of purchase.

10. Limitation of Liability

To the fullest extent permitted by law, Top Shelf Surfaces shall not be liable for indirect, incidental, or consequential damages arising from the use of our services or website.

11. Intellectual Property

All website content, images, logos, and text are the property of Top Shelf Surfaces and may not be used without written permission.

12. Governing Law

These Terms are governed by the laws of the state in which Top Shelf Surfaces operates.

13. Updates to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of any revisions.

PRIVACY POLICY

Top Shelf Surfaces

Last updated: December 29, 2025

1. Information We Collect

We may collect:

• Name

• Phone number

• Email address

• Property address

• Service details and communications

• Website interaction data

2. How We Use Your Information

Your information is used to:

• Provide estimates and perform services

• Schedule appointments

• Send invoices and service updates

• Communicate by phone, email, or SMS

• Improve operations and customer experience

We do not sell your personal information.

3. SMS Messaging and A2P Data Use

If you opt in to receive text messages:

• Your phone number is used solely for service-related communications

• Consent records may be stored to comply with carrier and regulatory requirements

• Your information is never shared with third parties for marketing purposes

4. Consent Collection

Consent may be collected through:

• Website forms

• Quote requests

• Verbal consent during phone calls

• Text-based opt-in confirmations

All SMS messaging complies with applicable carrier requirements and federal regulations.

5. Website Data and Cookies

We may collect limited technical data such as IP address, browser type, and pages visited for analytics and website performance purposes.

6. Sharing of Information

We may share information only with:

• Payment processors

• Communication service providers

• Vendors necessary to perform services

• Legal authorities if required by law

7. Data Security

We take reasonable administrative and technical measures to protect personal information. No system can guarantee absolute security.

8. Your Rights

You may request to:

• Access your personal data

• Correct inaccurate information

• Request deletion, subject to legal and accounting obligations

9. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our site.

10. Children’s Privacy

Our services and website are not intended for individuals under 13. We do not knowingly collect information from children.

11. Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on this page.

12. Contact Us

Top Shelf Surfaces
Phoenix, AZ